Running out of charge is rare, but it happens to careful drivers too. A closed exit, a long detour, a steep climb or a charger that's out of service can all leave you short. Here's what to do, in order.
Before it hits zero
Your EV will warn you well before the battery is empty, and most reduce power in a limited "turtle" mode near the end. When you see the low battery warning:
- Turn down the air conditioning a bit and slow down. Speed has a big effect on range.
- Use your vehicle's navigation to find the nearest charger and check that it's working.
- If you don't think you'll make it, call for help now, not at 0%. It's much easier for a technician to reach you at a safe exit than on a narrow shoulder.
If the car stops
- Get as far out of traffic as you can. Use the remaining momentum to reach the shoulder or an exit.
- Turn on your hazard lights.
- Stay safe. On a busy freeway, it's often safest to wait away from the vehicle and behind the guardrail if one is available. If you or anyone with you is in danger, call 911.
- Note your location. Direction of travel, nearest exit, cross street or mile marker.
- Call for a charge. In the Coachella Valley, call Road Recharge at 760-278-9676. Our emergency roadside service delivers up to 80 miles of range.
Why not tow?
Many EVs need to be moved on a flatbed rather than towed with wheels on the ground. Check your owner's manual. A tow also leaves you waiting at a charger afterward. A roadside charge usually gets you moving sooner. If your car has a problem a charge can't fix, we'll tell you and point you to a tow.
In the summer heat
Losing power means losing air conditioning. Bring water, keep kids and pets in the shade, and tell dispatch if anyone is vulnerable to heat so we can prioritize your call.