When you call Road Recharge, a lot happens in the first few minutes. Here's a look at how we get a charging unit to you as quickly as possible.
Step 1: Location and situation
Our dispatcher confirms where you are, which direction you're headed if you're on a highway, your vehicle and roughly how much charge is left. Emergency calls, especially in summer heat, go to the front of the line.
Step 2: Choosing the right unit
We look at where each mobile unit is, what job it's on, how much energy it has on board and how long it will take to reach you given current traffic. The closest unit isn't always the fastest one if it's mid-charge or on the wrong side of I-10.
Step 3: Your ETA
Once a unit is assigned, we give you an arrival estimate. Averages run about 25 minutes in our core zone and about 45 minutes in our extended zone, but we tell you your real number. Emergency customers get live updates by text.
Step 4: On site
The technician confirms your connector type (CCS, NACS or CHAdeMO), checks the vehicle and starts charging. Your car's own battery management system controls the charge rate throughout, the same as at a public station.
Step 5: Done
When the session ends, we confirm the range added and you're on your way. Scheduled customers get a text when their charge is complete.
Our quick-answer helper on this site can handle common questions any time, but for anything urgent, call 760-278-9676. A person answers 24/7.